HOURS OF OPERATION
Call Center Hours (PST)
Monday – Friday: 9am – 2pm
HOW TO ORDER
No minimum order quantities, unless specified.
SHIPPING (United States only)
APRONS.COM will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.
Our Distribution Center is located in Poway, CA. Orders received after 1:00 pm PST will be processed the next business day.
- Please allow 2-3 business days for fulfillment of non-embroidery order requests.
- Please allow 5-7 business days for fulfillment of embroidery order requests.
- Alterations order fulfillment times vary. Please contact our Client Services Department for an ETA.
The above fulfillment times do not include transit time. Please add additional time for shipping.
All orders, unless specified, will ship out via UPS ground and can take up to 7 additional business days to receive after fulfillment. Upgraded shipping options are available*.
*Please note that selecting upgraded shipping will only speed the transit time and will not affect the fulfillment times listed above.
- We accept MasterCard, Visa, American Express and Paypal.
- Invoices shall be payable at the time of service net 30 days. Finances charges of 1.5% per month will be applied to any outstanding (overdue) balance.
- No minimum order, except where specified.
- California Sales Tax applicable to California residents/businesses.
- A $15.00 service charge shall apply for any returned check.
EMBROIDERY & SPECIAL ORDERS
- Click here to view embroidery styles and additional information.
- Your logo can be embroidered on any apron. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to firstname.lastname@example.org. Your logo will remain on file for your future orders.
- There is a one-time digitizing setup fee: $75.00. (Additional charges may be incurred if you make changes or adjustments to the logo that requires re-digitizing. Please call for more details.)
- For every logo we digitize, we can send you a sample sewout or an electronic digital sewout at no cost to you. This is provided for your approval prior to embroidering your garment.
- Each standard size logo is $7.50 (Logo prices vary depending on stitch count.)
- The cost for one line of embroidery is $4.00.
- You can embroider up to three lines of text on most aprons. There are 12 font styles available to choose from and a variety of colors.
- Please allow 5-7 business days, plus shipping time, for delivery on all embroidered and special orders.
- Embroidered/special orders are non-returnable.
APRONS.COM does not accept international orders at this time.
We carry large inventories of stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.
At APRONS.COM, customer satisfaction is our top priority. We are happy to accept the return of any un-embroidered, unused and non-altered apron within 30 days of original purchase date.
A Return Authorization Number (RMA) is REQUIRED for all returns. Please call us at 855-307-6864 to receive a Return Authorization Number. This RMA number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as UPS or FedEx. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your name, address, contact number and order number on a printed sheet inside the box.
All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:
- Odors, including smoke
- Pet hair
- Stains or other markings
If your return items show signs or use or wear, you will be notified, the item will be returned to you, and no refund will be issued.
- Third party sales are always subject to a 20% restock fee.
- If you purchased your items from one of our trusted distributors, please contact them directly for your return.
- We are unable to accept returns directly if the items were purchased from a third party.
All prices subject to change without notice.
While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.
LIMITATION OF LIABILITY
APRONS.COM MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMERS CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF CHEF WORKS IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO CHEF WORKS. FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL CHEF WORKS BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.
JURISDICTION & LAW
Any legal action concerning a customer order or item shall be brought in the state courts located in San Diego County, California and shall be governed by the laws of the State, without regard to California conflicts of law rules.